CitiReach

Our Policies

Organisational policies and procedures for CitiReach support workers and staff. Select a policy below to view or download the PDF.

Conflict of Interest Disclosure Policy

Requirements for disclosing personal, family, or financial relationships with participants that could create a conflict of interest.

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Non-Poaching of Participants & Restraint of Trade Policy

Expectations around non-solicitation of participants and restraint of trade for casual support workers.

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Shift Notes Policy

Standards for completing accurate, timely shift notes each shift, including how incidents are classified and escalated.

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Timesheet Submission & Pay Cycle Policy

Requirements for submitting timesheets each shift, and how the fortnightly pay cycle works.

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Transport Claims Policy

How work-related transport costs — kilometres travelled and tolls incurred during a shift — are claimed and paid.

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Board Code of Conduct Policy

Ethical and professional standards expected of CitiReach’s Head of Operations and any oversight or advisory group members.

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Human Resources Policy

CitiReach’s overarching framework for recruitment, employment conditions, and support worker management.

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Hiring and Appointment Policy

How CitiReach recruits, screens, and appoints casual support workers, including required checks and qualifications.

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Motor Vehicle Policy

Requirements for using a vehicle to transport or support participants during a shift.

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Professional Development Policy

CitiReach’s approach to training, ongoing learning, and skills development for support workers.

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Human Rights Policy

CitiReach’s commitment to upholding the human rights and dignity of participants, staff, and the community.

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Staff Code of Conduct Policy

Standards of conduct and professional behaviour expected of all CitiReach support workers.

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Privacy Policy

How CitiReach collects, uses, stores, and protects personal and health information.

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Anti-Discrimination and Freedom from Bullying and Harassment Policy

CitiReach’s commitment to a workplace free from discrimination, bullying, and harassment.

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Reporter Protection Policy

Protections for anyone who reports a concern, complaint, or breach of policy in good faith.

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Complaints Policy

How participants, families, and staff can raise a complaint, and how CitiReach responds.

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Work Health and Safety Policy Statement

CitiReach’s commitment to providing a safe working environment for staff and participants.

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Workplace Health and Safety Policy

Requirements and procedures for identifying, managing, and reporting workplace health and safety risks.

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Financial Management and Accountability Policy

How CitiReach manages funds, records, and accountability in line with NDIS requirements.

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Looking for something else? Get in touch or head back to the homepage.